Hardwood flooring is among the best investment you can make in your home. In addition to being beautiful, wood floors are appropriate for all styles – casual, formal, classic, and country.
Solid hardwood can be installed above or below grade, whereas engineered hardwood can be installed on all grades. While hardwood is not recommended for rooms with moisture, our Aquadura™ H2O™ Hardwood is an option for kitchens, bathrooms, mudrooms, etc., when installed according to the manufacturer’s standards by a Flooring Canada®/Flooring Canada® installer or a Flooring Canada®/Flooring Canada® authorized independent retailer.
Like any floor covering, real wood floors will show signs of wear over time, depending on the size and lifestyle of your family. But by observing a few precautions, and using the cleaning and maintenance program recommended by the manufacturer, you can expect years of beauty from your wood floor.
Never clean or mop your hardwood floor with water or steam. Do not use any wax or cleaner that must be mixed with water such as oil, soap, or paste wax products; or other household cleaners that contain lemon oil, tung oil, or ammonia as this may damage your floor and result in a loss of warranty. Flooring Canada®/Flooring Canada® recommends Resista® Hardwood Floor Cleaner for the routine maintenance of your hardwood floor. Follow the cleaner’s recommendations provided on the cleaning container.
Water can dull the finish and permanently damage the floor. To help eliminate fine particles of dirt and grit that act like sandpaper and will scratch any floor, vacuum or sweep daily. The vacuum head must be a felt or brush type. Be certain that the wheels of the vacuum are clean and do not damage the finish. DO NOT USE A VACUUM WITH A BEATER BAR HEAD UNLESS THE BEATER BAR IS SWITCHED OFF.
Remove spills promptly using a soft cloth and Resista® Hardwood Floor Cleaner or other cleaning products recommended by the manufacturer. Be sure to keep pet nails trimmed and paws clean and free of dirt, gravel, grease, oil, and stains. Place protective pads beneath furniture legs to reduce scratches and dents. Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances. Some objects may be too heavy to move across a hardwood floor under any circumstances.
Certain types of casters on furniture may damage hardwood flooring. Barrel-type wheels (a minimum 1" continuous width is recommended) or wide, flat glides are best for protecting your hardwood floor.
A humidifier is recommended to prevent excessive shrinkage of wood floors due to low humidity levels. Wood stoves and electric heat tend to cause very dry conditions. In damp conditions, proper humidity levels can be maintained with an air conditioner or dehumidifier, or by periodically turning on your heating system during periods of high humidity in the summer months. Relative humidity in the area of use must be kept within a normal range. Wood flooring will perform best when the interior environment is controlled to stay within a relative humidity range of 30-50 percent and a temperature range of 60-80 degrees Fahrenheit. (In some climates, the ideal humidity range might be higher or lower 25-45 percent or 45-65 percent, for example).* Use of a hygrometer (humidity guage) is highly recommended.
Exposure to the sun and its UV rays accelerates the oxidation and aging of wood and fabrics. This causes the stain and/or wood to fade and/or change colour. It is recommended that you rearrange rugs and furniture periodically so the floor ages evenly.
Remove shoes with spiked or damaged heels before walking on the floor. Spike or stiletto high-heel shoes may cause denting and related damage to hardwood floors due to the extremely high compressive force they generate. Such footwear can produce dynamic loads in excess of 1,000 pounds per square inch, even when worn by someone of slight or average build.
As added protection, use dirt-trapping walk-off mats at all exterior doors to keep sand, dirt, grit, grease, and oil off your hardwood floor.
(See General Terms and Conditions for Hardwood Warranties on pages 19-20 for other conditions that apply.)
*Compliments of the National Wood Flooring Association. Copyright 2007. Revised April 2008.
The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.
| STAR RATING | |||||
|---|---|---|---|---|---|
| WEAR WARRANTY | 50 Years | 30 Years | 25 Years | 20 Years | 15 Years |
| FINISH | 50 Years | 30 Years | 25 Years | 20 Years | 15 Years |
| MANUFACTURING | 50 Years | 30 Years | 25 Years | 20 Years | 15 Years |
| STRUCTURAL INTEGRITY | 50 Years | 30 Years | 30 Years | 30 Years | 30 Years |
| INSTALLATION | Life Of Floor | Life Of Floor | Life Of Floor | Life Of Floor | Life Of Floor |
| REPLACEMENT WARRANTY | 90 Day Confidence Plus™ Warranty | 60 Day Confidence Plus™ Warranty | 30 Day Confidence Warranty | 30 Day Confidence Warranty | 30 Day Confidence Warranty |
All of our Star Rated floors carry a 30-Day Confidence Warranty. If at any time during the first 30 days after your flooring is installed you wish to change your new hardwood for a different style or colour, your Flooring Canada®/Flooring Canada® retailer will replace it with a different Star Rated style or colour of equal or lesser value. Should you wish to replace your flooring with a Star Rated hardwood upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement. Simply call your Flooring Canada®/Flooring Canada® retailer within 30 days of installation and indicate you wish to choose another Star Rated floor using the Confidence Warranty, and provide your sales receipt. This is a replacement warranty and does not apply to matters covered by other warranties. Any replacement product cannot be the same style and colour as the original purchase.
Replacement includes materials only and does not include reinstallation charges. Labor costs to remove and reinstall flooring, move furniture, permanent constructions (built-ins such as cabinets and bookcases), equipment, or electronics are the responsibility of the customer.
No replacements will be made with respect to hardwood that has been subject to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.
NOTE:Custom installations of any hardwood floor installed with patterns, medallions, or a border are excluded from the Confidence Warranty. No replacement of either the wood floor, patterned wood floor, medallions, or border are covered under this replacement warranty.
(See General Terms and Conditions for Hardwood Warranties on pages 19-20 for other conditions that apply.)
All Five-Star and Four-Star flooring carries a Confidence Plus™ Warranty. If, within the time frame of this warranty (90 days after installation for Five-Star floors; 60 days after installation for Four-Star floors) and after 30 days of living on your new floor, you wish to change your floor for any reason, your retailer will replace it with another style or colour of flooring of equal value. Should you wish to replace the hardwood floor with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a lower priced hardwood floor is selected.
This is a one-time only replacement. Simply call your Flooring Canada®/Flooring Canada® retailer within the time frame of the warranty and indicate you wish to choose another Star Rated hardwood under the Confidence Plus™ Warranty. This is a style and colour replacement warranty and does not apply to matters covered by other warranties.
Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. Any replacement product cannot be the same style and colour as the original purchase.
No replacement will be made with respect to hardwood that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring Canada®/Flooring Canada® style hardwood floor that has been professionally installed by a Flooring Canada®/Flooring Canada® retailer or Flooring Canada®/Flooring Canada® authorized independent installer.
NOTE: Custom installations of any hardwood floor installed with patterns, medallions, or a border are excluded from the Confidence Plus™ Warranty. No replacement of either the wood floor, patterned wood floor, medallions, or border are covered under this replacement warranty.
(See General Terms and Conditions for Hardwood Warranties on pages 19-20 for other conditions that apply.)
Our buying power allows us to buy big and pass volume-purchase savings directly on to you. We feel confident that our prices are the most competitive in the market and assure you that you will not find a lower price at any other floor covering retailer in your area. However, if within 30 days of making your purchase, you should happen to find a lower Flooring Canada®/Flooring Canada® first quality product of the same brand and styles as the flooring you purchased, we will happily refund your money. It’s our Price Protection Guarantee, and it’s simple. Just present your retailer with the competitor’s advertisement or written estimate for the same floor, and you take home the difference in price! Price Protection applies to materials only.
Price Protection Guarantee applies only to local retail store pricing and/or purchases. Online retailers and wholesalers are excluded. "Local retail store" is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.
(See General Terms and Conditions for Hardwood Warranties on pages 19-20 for other conditions that apply.)
Your Flooring Canada®/Flooring Canada® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the wood industry. Should further service be required attributable to the original installation of your hardwood floor, your Flooring Canada®/Flooring Canada® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the hardwood floor you purchased. See the Exclusive Flooring Canada®/Flooring Canada® Five-Star Hardwood Warranties on page 14 for further details.
This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. Wood is a natural product; variations in its grain pattern, colour, and/or texture are normal and are not considered to be installation-related deficiencies. Your Flooring Canada®/Flooring Canada® retailer does not warrant the product against variations in grain or texture.
Hardwood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may consequently experience some separation between the boards at different times during the year. If such separations occur, it is not considered a product or installation defect and is not covered by this warranty.
(See General Terms and Conditions for Hardwood Warranties on pages 19-20 for other conditions that apply.)
When used under normal residential traffic conditions* with proper care and maintenance, your Flooring Canada®/Flooring Canada® retailer warrants to the original buyer, that the finish of your hardwood floor will not wear-through during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures. Wear-through is defined as complete loss of the wear layer. The wear layer is defined as the protective coating that is factory applied to the surface of the wood flooring. Gloss reduction is not considered wear and is not covered by this warranty (see page 18 for details on Limited Finish Warranty terms.).
Should you feel that your wood floor is not wearing properly, contact your Flooring Canada®/Flooring Canada® retailer. If the finish of your wood floor wears through during the warranty period, your Flooring Canada®/Flooring Canada® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.
This Limited Wear Warranty excludes damage caused by lack of proper maintenance; misuse, abrasives, insufficient protection from furniture, wet mopping, scratches; or indentations caused by spiked-heel shoes, pet nails; and any other casualty events.
Normal exposure to sunlight will bring about changes in shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally because they block sunlight and may give the appearance of discolouring under the rug. This is not considered to be a product defect and is not covered by this warranty.
NOTE:For CORK products, floor covering installed on stairs is excluded from the Limited Wear Warranty. *Normal residential traffic conditions mean those daily activities commonly associated with residential use.
(See General Terms and Conditions on pages below for other conditions that apply.)
When used under normal residential traffic conditions* with proper care and maintenance, your Flooring Canada®/Flooring Canada® retailer warrants to the original buyer that your hardwood floor will be free from manufacturing defects; including milling, assembly, dimension, and grading during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures.
*Normal residential traffic conditions mean those daily activities commonly associated with residential use.
(See General Terms and Conditions on pages below for other conditions that apply.)
When used under normal residential traffic conditions* with proper care and maintenance, your Flooring Canada®/Flooring Canada® retailer warrants to the original buyer, that your hardwood floor will not experience lack of finish adhesion or finish peel off of its face surface wear layer during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures.
*Normal residential traffic conditions mean those daily activities commonly associated with residential use.
(See General Terms and Conditions on pages below for other conditions that apply.)
When used under normal residential traffic conditions* with proper care and maintenance, your Flooring Canada®/Flooring Canada® retailer warrants to the original buyer that the plies of your engineered hardwood floor will not separate during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures.
*Normal residential traffic conditions mean those daily activities commonly associated with residential use.
(See General Terms and Conditions on pages below for other conditions that apply.)
In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.
